Employment

Young Harris College is a private baccalaureate and master’s degree-granting institution located in the beautiful mountains of North Georgia. Founded in 1886 and historically affiliated with The United Methodist Church, Young Harris College educates, inspires and empowers students through an education that purposefully integrates the liberal arts and professional studies. The College has four academic divisions: Fine Arts; Humanities; Mathematics, Science and Technology; and Professional Studies. More than 1,400 students are enrolled in its residential and Early College programs. The College is an active member of the NCAA Division II and remains a fierce competitor in the prestigious Peach Belt Conference. For more information, visit yhc.edu.

Admissions Counselor

The primary purpose of the Admissions Counselor position is to assist the Director of Admissions in achieving the overall mission of recruiting, admitting, and enrolling undergraduate students. The position is responsible for counseling prospective students and their families about the different programs of study and cocurricular activities available at Young Harris. The Admissions Counselor will have the authority to independently admit and enroll students and provide appropriate guidance through the enrollment process.

Essential Duties & Responsibilities

  • Counsel and assist prospective students and their families in the college search and selection process by providing information and direction regarding admissions and financial aid, academic programs, campus visitation, involvement opportunities, and housing
  • Develop a plan high school travel schedule including college fairs, personal high school visits, financial aid nights, etc.
  • Cultivate and maintain effective relationships with high school guidance counselors and other influencers
  • Frequently engage with prospective students and their families in one-on-one meetings as well as respond to their inquiries in person, by phone, and through email
  • Track and follow-up with targeted students and parents
  • Evaluate admissions applications for undergraduate students
  • Ensure enrollment goals are met regarding applications, acceptances, and deposits
  • Be an active participant in virtual and in-person professional development and training opportunities
  • Serve on College committees as needed
  • Other duties as required

Required Knowledge, Skills, & Abilities

  • Bachelor's degree in student counseling, communications, education, business, public relations, marketing, or other related field from a regionally accredited institution
  • Appreciation for value and role of higher education, with preference given to those who have previous experience at a residential, liberal arts institution
  • Capability to understand, articulate, and support the benefits of a diverse campus community and value the perspective of others
  • Effective, empathetic, and engaging communicator with the ability to build relationships with prospective students, their families, high school counselors, community-based organizations, and campus partners
  • Comfortable creating and making presentations to audiences of up to 300+
  • Demonstrated written communication skills to create, proofread, and edit clear and concise, grammatically correct business correspondence
  • Ability to prioritize, organize, and work independently, or as part of a project team, to complete multiple tasks with competing deadlines and priorities with a strong attention to detail and while exercising grace under pressure
  • Experience exercising independent judgment and discretion with little or no guidance, making decisions on behalf of the Admissions Office and the College that are appropriate and timely
  • Strong computing skills and efficiency utilizing computing applications on various systems and programs (e.g. Microsoft Office Suite, PowerCampus, etc.) as well as with admissions information management systems
  • Possess a positive attitude, consistently proactive in fulfilling job responsibilities
  • Exhibit the ability to use tact and diplomacy
  • Maintain professional appearance and demeanor
  • Demonstrated commitment to a student-centered quality customer service

Minimum Qualifications

  • Bachelor’s degree from a regionally accredited institution
  • Valid driver’s license and reliable transportation

Preferred Qualifications

  • Bachelor's degree in student counseling, communications, education, business, public relations, marketing, or other related field from a regionally accredited institution
  • Prior recruitment experience at a four-year institution, with preference given to those with experience at a residential, liberal arts institution

Supervisory Responsibilities

None

Working Conditions & Physical Effort

  • Requires the ability to sit for long periods of time while handling frequent interruptions
  • Requires extended hours during peak times as well as weekend work, including overnight travel
  • Requires manual dexterity with normal hand and finger movements for typical office work
  • Requires talking, hearing, and seeing as important elements for completing assigned tasks
  • Requires comfort speaking in front of large groups
  • Requires the use of various electronic tools
  • Requires the ability to relate to others and to partner with colleagues without exhibiting behavioral extremes
  • Requires the performance of work activities including reasoning, instructing, and/or speaking with others
  • Requires the ability to respond appropriately to constructive feedback from management
  • Requires the ability to lift and carry 10 pounds frequently and 20 pounds occasionally

Applications must include a cover letter, current CV, and contact information for at least three professional references. Applicants must apply online using the College's HR portal. Review of applications will begin immediately. Selected candidates must successfully pass a background check.

Applicants who would enrich the diversity of the campus community are strongly encouraged to apply. EOE M/F/D/V 

Assistant Men’s & Women’s Cross Country/Track & Field Coach

Summary

Assures compliance with all NCAA and Conference Carolinas rules and regulations; instruction of skill and team strategy; encourages academic achievement of student-athletes; creates an environment that promotes compliance, sportsmanship and civility and oversees all administrative functions of the program.

Qualifications

Bachelor’s Degree, Master’s preferred and 1+ years of related experience

Responsibilities

Main responsibilities include instructing and teaching the skills and strategy of the sport.

  • Assist in recruiting of new prospective student-athletes
  • Assist in monitoring of academic progress of student-athletes
  • Assist in fundraising and community service efforts
  • Assist in team travel arrangements
  • Compliance with all NCAA, Conference and Young Harris College rules and policies
  • Other duties as assigned by the Head Coach

Applicants who would enrich the diversity of the campus community are strongly encouraged to apply.

EOE M/F/D/V

Assistant Women’s Soccer Coach

Summary

Assures compliance with all NCAA rules and regulations; instruction of skill and team strategy; encourages academic achievement of student-athletes; creates an environment that promotes compliance, sportsmanship and civility and oversees all administrative functions of the program.

Qualifications

Bachelor’s Degree, Master’s preferred and 1+ years of related experience

Responsibilities

  • Main responsibilities include instructing and teaching the skills and strategy of the sport
  • Assist in recruiting of new prospective student-athletes
  • Assist in monitoring of academic progress of student-athletes
  • Assist in fundraising and community service efforts
  • Assist in team travel arrangements
  • Compliance with all NCAA, Conference and Young Harris College rules and policies
  • Other duties as assigned by the Head Coach

Applicants who would enrich the diversity of the campus community are strongly encouraged to apply. EOE M/F/D/V

Campus Visit Coordinator

The Campus Visit Coordinator is an essential part of a constructive and collaborative recruitment team which shares the responsibility for meeting the College's strategic enrollment goals by recruiting students who echo YHC's mission and values. This position is responsible for the supervision of the Admissions Representatives Team as well as planning, coordinating, and implementing all aspects related to the campus visitation program for individual and group tour requests.

Essential Duties & Responsibilities

  • Lead the Admissions Representative (student leadership) Team, including recruiting, selecting, and training new Representatives each year
  • Create and implement the Admissions Representative training schedule and course materials as well as establishing and maintaining standards of excellence for each Admissions Representative
  • Conduct regular leadership meetings with the Admissions Representative Captain(s) to help them guide and support the Representative Team
  • Manage the Admissions Representatives’ office hours and tour schedules
  • Manage and support the Admissions Suite (Welcome Center), including but not limited to greeting and responding to all visitors, managing incoming calls, updating digital displays, etc.
  • Plan, coordinate, and execute all aspects related to the campus visitation program for individual and group tour requests as well as large on-campus events such as Open House; creating events and sending information regarding event registration using the Client Relationship Manager (CRM)
  • Frequently engage with prospective students and their families in person as well as respond to their inquiries by phone and through email
  • Create and manage queries and reports related to campus visits
  • Design and implement visitor satisfaction surveys to track information which can be used to improve the campus visit experience
  • Manage program budgets, purchases, and process vendor contracts and requests
  • Stay abreast of admissions trends and best practices related to the campus visit experience, making program adjustments as needed
  • Be an active participant in virtual and in-person professional development and training opportunities
  • Serve on College committees as needed
  • Other duties as required

Required Knowledge, Skills, & Abilities

  • Bachelor's degree from a regionally accredited institution
  • Appreciation for value and role of higher education, with preference given to those who have previous experience at a residential, liberal arts institution
  • Capability to understand, articulate, and support the benefits of a diverse campus community and value the perspective of others
  • Ability to prioritize, organize, and work independently, or as part of a project team, to complete multiple tasks with competing deadlines and priorities with a strong attention to detail and while exercising grace under pressure
  • Effective, empathetic, and engaging communicator with the ability to build relationships with prospective students, their families, high school counselors, community-based organizations, and campus partners
  • Strong computing skills and efficiency utilizing applications on various systems including CRM experience
  • Positive attitude, consistently proactive in fulfilling job responsibilities
  • Demonstrated commitment to a student-centered quality customer service

Supervisory Responsibilities

  • Responsible for the supervision of 15 – 20 student leaders

Working Conditions & Physical Effort

  • Requires the ability to sit for long periods of time while handling frequent interruptions
  • Requires extended hours during peak times as well as occasional weekend work
  • Requires manual dexterity with normal hand and finger movements for typical office work
  • Requires talking, hearing, and seeing as important elements for completing assigned tasks
  • Requires the use of various electronic tools
  • Requires the ability to relate to others and to partner with colleagues without exhibiting behavioral extremes
  • Requires the performance of work activities including reasoning, instructing, and/or speaking with others
  • Requires the ability to respond appropriately to constructive feedback from management
  • Requires the ability to provide constructive feedback to direct reports
  • Requires the ability to lift and carry 10 pounds frequently and 20 pounds occasionally

Applicants who would enrich the diversity of the campus community are strongly encouraged to apply.
EOE M/F/D/V

Director of Admissions

The Director of Admissions is an essential part of a constructive and collaborative recruitment team which shares the responsibility for meeting the College's strategic enrollment goals by recruiting students who echo YHC's mission and values. This position is responsible for the supervision of the Admissions’ recruitment and counseling team; consisting of two on-campus Admissions Counselors, one Regional Recruiter based in Atlanta, the Admissions Counselor for Athletics, and the Campus Visits Coordinator; working with them to plan and assess strategic recruitment and yield activities.  The Director of Admissions performs duties relevant to the recruitment, admission, and counseling of special populations (dual enrollment, transfer, readmit, and graduate students) including representing the College to all interested constituencies, reviewing admissions applications, territory management, and admissions programming.

Essential Duties & Responsibilities

  • Hire, train, supervise, and evaluate the Admissions Counselors, the Regional Recruiter, the Admissions Counselor for Athletics, and the Campus Visits Coordinator
  • Develop and maintain training documents for the recruitment and counseling team as well as student representatives working in the Office of Admissions
  • Ensure enrollment goals are met regarding applications, acceptances, and deposits
  • Create and manage queries and reports to support enrollment needs
  • Collaborate with the Campus Visits Coordinator and other campus partners to plan and execute individual campus tours, open house events, large group visits, and other special programs that bring prospective students and families to campus
  • Counsel and assist prospective students and their families in the college search and selection process by providing information and direction regarding admissions and financial aid, academic programs, campus visitation, involvement opportunities, and housing
  • Frequently engage with prospective students and their families in one-on-one meetings as well as respond to their inquiries in person, by phone, and through email
  • Evaluate admissions applications for dual enrollment, transfer, readmit, and graduate student populations
  • Stay abreast of admissions trends and best practices in the ever-changing enrollment management environment
  • Be an active participant in virtual and in-person professional development and training opportunities
  • Serve on College committees as needed
  • Other duties as required

Required Knowledge, Skills, & Abilities

  • Bachelor's degree in student counseling, communications, education, business, public relations, marketing, or other related field from a regionally accredited institution
  • Appreciation for value and role of higher education, with preference given to those who have previous experience at a residential, liberal arts institution
  • Capability to understand, articulate, and support the benefits of a diverse campus community and value the perspective of others
  • Previous experience monitoring employee productivity and providing constructive feedback and coaching
  • Ability to prioritize, organize, and work independently, or as part of a project team, to complete multiple tasks with competing deadlines and priorities with a strong attention to detail and while exercising grace under pressure
  • Experience exercising independent judgment and discretion with little or no guidance, making decisions on behalf of the Admissions Office and the College that are appropriate, timely, and defensible while maintaining appropriate confidentiality
  • Effective, empathetic, and engaging communicator with the ability to build relationships with prospective students, their families, high school counselors, community-based organizations, and campus partners
  • Comfortable creating and making presentations to audiences of 300+
  • Strong computing skills and efficiency utilizing computing applications on various systems and programs (e.g. Microsoft Office Suite, PowerCampus, etc.) as well as with admissions information management systems (Liaison, etc.)
  • Possess a positive attitude, consistently proactive in fulfilling job responsibilities
  • Demonstrated commitment to a student-centered quality customer service

Minimum Qualifications

  • Bachelor’s degree from a regionally accredited institution
  • Familiarity with college and university admissions policies and procedures
  • Valid driver’s license and reliable transportation

Preferred Qualifications

  • Master's degree in student counseling, communications, education, business, public relations, marketing, or other related field from a regionally accredited institution
  • Prior recruitment experience at a four-year institution, with preference given to those with experience at a residential, liberal arts institution
  • 3+ years proven experience of successful performance in a fast-paced admissions office

Supervisory Responsibilities

  • Responsible for the supervision of five full-time staff members

Working Conditions & Physical Effort

  • Requires the ability to sit for long periods of time while handling frequent interruptions
  • Requires extended hours during peak times as well as occasional weekend work
  • Requires manual dexterity with normal hand and finger movements for typical office work
  • Requires talking, hearing, and seeing as important elements for completing assigned tasks
  • Requires comfort speaking in front of large groups
  • Requires the use of various electronic tools
  • Requires the ability to relate to others and to partner with colleagues without exhibiting behavioral extremes
  • Requires the performance of work activities including reasoning, instructing, and/or speaking with others
  • Requires the ability to respond appropriately to constructive feedback from management
  • Requires the ability to provide constructive feedback to direct reports
  • Requires the ability to lift and carry 10 pounds frequently and 20 pounds occasionally

Applications must include a cover letter, current CV, and contact information for at least three professional references. Applicants must apply online using the College's HR portal. Review of applications will begin immediately. Selected candidates must successfully pass a background check.

Applicants who would enrich the diversity of the campus community are strongly encouraged to apply. EOE M/F/D/V 

Network Support Specialist

Summary

The Network Support Specialist provides network support, maintenance, general technology support, and troubleshooting services for the college community. This person will be primarily responsible for the support and maintenance of the college’s wired and wireless network equipment, phone system endpoints, and video surveillance cameras. Network support and upgrades will be done in coordination with the college’s network managed service provider.  Secondary responsibilities as a part of the support team include support for computer hardware/software, audio-visual, and various other technologies. This position requires some weekend and evening assignments as well as availability during off-hours for participation in scheduled and unscheduled activities to ensure the 24/7 operation of the college network.

Essential Duties and Responsibilities include the following.

Network Support and Maintenance:

  • Works with the managed network service provider to troubleshoot and resolve network issues.
  • Communicates regularly with the managed service provider in supporting and updating the campus network equipment.  Updates tickets in the managed service provider’s support portal.
  • Daily network checks include using the network monitoring tools to ensure all network equipment is operating without error and there are no problems with performance.
  • Meet with end users to troubleshoot and resolve any reported wired or wireless network problems.
  • Maintains accurate network documentation and procedures.
  • Communicates network related problems to the Information Technology Services team.
  • Ensure all cabling and network rooms are organized, clean, and properly labeled.
  • Repair or replace low voltage network cabling.
  • Log all network support related issues in the college’s helpdesk system.

Phone Equipment and Video Surveillance:

  • Troubleshoots and resolves video surveillance issues which include camera replacement and cabling problems.
  • Installing new video surveillance cameras as needed.
  • Troubleshooting and resolving phone issues.
  • Performs moves, adds, and changes on the phone system.

General Technology Support:

  • Enters and updates all support request in the helpdesk software.
  • Answers technical support line and covers helpdesk as needed.
  • Trains end users on better use of hardware and software.
  • Works with other technology staff to resolve complex technical issues.
  • Immediately alerts the supervisor when a service-level is missed and/or a ticket becomes overdue.
  • Ensure customer acceptance of resolution and close tickets.
  • Provide client-site and remote technical support to College technology users.
  • Resolve ticketed issues within the timeframes identified in the IT department’s service level objectives.
  • Report progress toward resolution, actions taken/fixes attempted, and current ticket status regularly using the helpdesk software.
  • Follow policies and procedures related to how problems are identified, received, do updates, configures, and maintains end user operating system and software.
  • Troubleshoots and repairs computer hardware, software and printers/copiers.
  • Coordinates warranty repair with the vendor.
  • Maintains an accurate inventory of all college owned software and hardware.
  • Researches, designs, tests, and deploys new hardware and software to improve the user experience.
  • Installs, configures and maintains network-monitored data closet battery backup units.
  • Removes viruses and malware from computers.
  • Operates and maintains an ID card production service.
  • Manages and tracks all end user equipment available for checkout.
  • Documents and updates internal processes, procedures, and configurations.
  • Other duties as assigned to accomplish the role of the Network Support Specialist.

Supervisory Responsibilities                                        

None

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
  • Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
  • Written Communication - Presents numerical data effectively; Able to read and interpret written information.
  • Delegation - Delegates work assignments; Gives authority to work independently.
  • Managing People - Makes self-available to staff; Improves processes, products and services.
  • Cost Consciousness - Works within approved budget; Conserves organizational resources.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
  • Professionalism - Reacts well under pressure; Accepts responsibility for own actions.
  • Quantity - Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions ; Uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                       

Associates’ degree from college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills                                                  

Ability to read, analyze, and interpret the most complex documents.  Ability to respond effectively to the most sensitive inquiries or complaints.  Ability to write speeches and articles using original or innovative techniques or style.

Mathematical Skills                                          

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.  Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Reasoning Ability                                              

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills                                             

To perform this job successfully, an individual should have knowledge of Windows and Apple operating systems, database software, Office applications and possess basic networking and computer troubleshooting skills.

Certificates, Licenses, Registrations

  • COMPTIA Network+ Hardware and Software Certification a plus.
  • Network classes or certification a plus.
  • Experience with Windows 10 and 11
  • Experience with Office 365

Other Skills and Abilities                                               

  • Mechanically inclined
  • Calm under pressure
  • Logical

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to walk; sit; climb or balance and taste or smell. The employee must frequently lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

  • Close vision for identifying MAC addresses, serial numbers, jumper settings, microchips, motherboards, and computer/networking circuitry in general.
  • Color vision for identifying color coded Ethernet cables.
  • Depth perception for cable routing above ceilings and tight spaces.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally exposed to high, precarious places; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.

  • High places: routing ethernet cable above the ceiling.  Installing wireless equipment above ceilings.
  • Outdoor weather: going from task to task, between buildings.
  • Electrical shock: working near power conduits in ceilings, wiring closets, and inspecting circuitry.
  • Some spaces may be dusty, hot, cold, or dimly lit.

Applicants who would enrich the diversity of the campus community are strongly encouraged to apply.

EOE M/F/D/V

Residence Life Coordinators

The Residence Life Coordinator (RLC) position is a full-time, 11-month live-in position with meal plan which reports directly to the Director of Residence Life. The RLC is responsible for all administrative, educational, and supervisory tasks of assigned residential areas. While reporting directly to the Director of Residence Life, the RLC would be expected to supervise Resident Assistants in their residential area and assist the Director and Assistant Director with retention efforts, departmental initiatives, and programming processes with students. Applicants who would enrich the diversity of the campus community are strongly encouraged to apply.

Essential Duties and Responsibilities

  • Provides leadership for all aspects of our residence life program and community, comprised of approximately 750+ students living in eight traditional, suite-style halls and campus apartments.
  • Assists the Director to develop effective policies and procedures to ensure a safe, healthy, and inclusive developmental learning community among the various residential areas of the College.
  • Assists with the recruitment, selection, training, and supervision of at least 10 part-time Residence Life Student staff positions.
  • Helps create a positive community environment in which students assume responsibility for their actions and creates a strong community that shows appreciation and respect for diversity. 
  • Assists the Assistant Director of Residence Life and Housing Operations with the administration of a residential area that includes facility inspections, moves, housing chart upkeep, key audits, and maintenance referrals.
  • Engages with students daily and in an ongoing way by living in a furnished apartment within the residence halls and using the provided meal plan to eat meals in the dining hall.
  • Manages and maintains housing databases & reports
  • Assists the Director with departmental assessment efforts including satisfaction surveys and student retention.
  • Serves as liaison between Facilities, Campus Police, Dining Services, and the Student Development Office as they relate to maintenance, student events, projects and initiatives, and residential issues.
  • Supervises the residential programming model of their area including program approval, reviewing program proposals, providing program feedback, tracking program requirements, managing programming budget, making programming purchases, and implementing largescale departmental programming.
  • Provides retention support by working to identify students whose behaviors indicate a lack of academic success strategies and refer students for academic skills assistance, including tutoring, counseling, and/or career guidance.
  • Investigates and responds to concerns and complaints promptly that provides accurate information and good public relations/customer service.
  • Participates in the rotating “on-call” system for the residential area, responding to emergencies on evenings and weekends.  Maintains a 20-minute response time to the duty area. This may include when the college is closed (i.e. Fall Break, Holidays, Winter Break, Spring Break, and Summer).
  • Completes any other administrative tasks, duties, or responsibilities assigned by the Director of Residential Living or Vice President for Student Development

Knowledge, Skills, and Abilities Required

  • Reliable, consistent attendance is a requirement and essential function of all positions.
  • An established record of excellent leadership and mentoring relationships with students, collegial relationships with staff and faculty, and strong written and oral communications skills, particularly with students and their parents, are preferred.
  • Outstanding organizational and management skills are essential for success in this role.
  • Employees are expected to be punctual and dependable to meet the needs of their department and the College.
  • Employees are expected to work 40 hours a week.
  • Ability to use Microsoft Office Suite: Word, Excel, and PowerPoint.

Supervisory Responsibilities

Directly supervises approximately 10-15 Residence Life student staff members while adhering to the College's policies and applicable laws. Supervisory responsibilities include planning, assigning, and directing work, appraising performance, addressing complaints, resolving problems, and assessing the effectiveness of programs.

Required Qualifications

Bachelor’s degree and two to four years related experience in increasingly responsible and professional roles related to residence life, student involvement, and/or student life areas.

Preferred Qualifications

Master's degree in College Student Personnel, Higher Education, Counseling, or another related field. Experience with small, liberal arts colleges, either professionally or educationally.

Working Conditions and Physical Effort

  • Requires the ability to sit for long periods, with frequent interruptions
  • Requires getting up and down from chairs, climbing stairs, and reaching/bending
  • Requires manual dexterity with normal hand and finger movements for typical office work
  • Requires talking, hearing, and seeing as important elements for completing assigned tasks
  • Requires occasionally lifting and/or moving objects weighing up to 20 pounds.
  • Requires the use of various electronic tools
  • Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
  • Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others: and responding appropriately to constructive feedback from management.

Application Process

Applications must include a cover letter, resume or current CV, and contact information for at least three professional references. Applicants must apply online using the College's HR portal. Review of applications will begin immediately.

Applicants who would enrich the diversity of the campus community are strongly encouraged to apply. EOE M/F/D/V

Senior Financial Aid Counselor

The primary function of the Senior Financial Aid Counselor is to guide prospective and currently enrolled students and their families through the financial aid process.

Essential Functions

  • Counsel students and families on financial aid eligibility, application procedures, and various financial aid programs
  • Respond to student inquiries in person, by phone, and by email
  • Maintain current knowledge of federal Title IV regulations, state rules, and institutional policies pertaining to financial aid
  • Package students with appropriate financial aid awards
  • Manage the Work Study program
  • Administer the Dual Enrollment program
  • Monitor Fine Arts Scholarship awarding
  • Perform verifications
  • Track missing documents and communicate with students regarding file completion
  • Supervise Financial Aid Work Study student staff
  • Give presentations on type of aid, the financial aid application process, and payment options during recruiting events
  • Serve on committees, including the SAP Appeal Committee, as needed
  • Actively participate in professional development and training opportunities
  • Other duties as required

Required Knowledge, Skills, & Abilities

  • Bachelor's degree in business, finance, accounting, mathematics, or other related field from a regionally accredited institution
  • Previous experience in a financial aid office
  • Capability to understand, articulate, and support the benefits of a diverse campus community and value the perspective of others
  • Effective, empathetic, and engaging communicator with the ability to build relationships with prospective students, their families, and campus partners
  • Ability to prioritize, organize, and work independently, or as part of a project team, to complete multiple tasks with competing deadlines and priorities with a strong attention to detail and while exercising grace under pressure
  • Experience exercising independent judgment and discretion with little or no guidance, making decisions on behalf of the Financial Aid Office and the College that are appropriate, timely, and defensible while maintaining appropriate confidentiality
  • Comfortable creating and making presentations to audiences of 300+
  • Strong computing skills and efficiency utilizing computing applications on various systems and programs (e.g. Microsoft Office Suite, PowerFAids, PowerCampus, etc.) as well as with admissions information management systems
  • Possess a positive attitude, consistently proactive in fulfilling job responsibilities
  • Demonstrated commitment to a student-centered quality customer service

Minimum Qualifications

  • Bachelor’s degree from a regionally accredited institution
  • 1+ years experience working with federal, state, and local financial aid policies and processes

Preferred Qualifications

  • Master's degree in business, finance, accounting, mathematics, other related field from a regionally accredited institution
  • Prior financial aid experience at a four-year institution
  • 2+ years proven experience of successful performance in a fast-paced financial aid office

Supervisory Responsibilities

  • Responsible for the supervision of work study students

Working Conditions & Physical Effort

  • Requires the ability to sit for long periods of time while handling frequent interruptions
  • Requires extended hours during peak times as well as occasional weekend work
  • Requires manual dexterity with normal hand and finger movements for typical office work
  • Requires talking, hearing, and seeing as important elements for completing assigned tasks
  • Requires comfort speaking in front of large groups
  • Requires the use of various electronic tools
  • Requires the ability to relate to others and to partner with colleagues without exhibiting behavioral extremes
  • Requires the performance of work activities including reasoning, instructing, and/or speaking with others
  • Requires the ability to respond appropriately to constructive feedback from management

Applications must include a cover letter, current CV, and contact information for at least three professional references. Applicants must apply online using the College's HR portal. Review of applications will begin immediately. Selected candidates must successfully pass a background check.

Applicants who would enrich the diversity of the campus community are strongly encouraged to apply. EOE M/F/D/V

Young Harris College is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran status, genetic information, sexual orientation, or any other basis protected by federal, state or local laws. All persons involved in the operations of the College are prohibited from engaging in such discrimination.